If you’re about to take the big plunge then you might be wondering what you should be looking out for, so here’s a few problems you might run into – be ready!
Moving to NBN means you’ll get some new equipment – your utility box, your connection box and your new modem, if you’re using one.
These new gadgets can upset things a bit, so read on.
Your existing phone socket may not work anymore
Going over to the NBN side usually means your phone sockets won’t work anymore. You’ll either have to get them rewired yourself or use wireless phone handsets that connect to a base.
Your alarms might need to be replaced or rewired
If you have a security alarm or a fire alarm system then once you have NBN it may no longer work. Talk to your alarm provider before you make the move to find out what, if any, changes you need to make to ensure continuity of service. You might need some extra wiring, while other alarm companies are letting their units use the 3G network. This could cost a bit extra, and you need to make sure you have good coverage.
Your medical alarms and auto-diallers might not work
If you have one or both of these devices you need to put them on NBN’s Medical Alarm Register as this can reduce problems during the transfer.
Most importantly, you need to talk to the alarm provider to find out if it’ll carry on working once you’re on the NBN and what you can do if it won’t.
Don’t make any definite moves to NBN before you’re 100% sure your medical alarms will work, especially if you’re swapping over to a 3G-compatible dialler. In addition, if you have friends or relatives with alarms and auto-diallers, make sure they’ll be OK, too.
Electrical equipment that’s connected to the NBN won’t have power during a blackout, so make sure you have a battery back-up to ensure continuity of service.
Telstra Velocity areas may lose their Free to Air TV
Some areas have their free TV delivered through cables by Telstra Velocity. NBN installation can disrupt this because the connections need to be tweaked and some electricians don’t know about the Velocity programme. Ask your electrician if they know about it and whether it’ll affect your TV service.